Technical Services

Authorised Service Provider (ASP)

Flexible Lab Solutions offer a wide range of technical services, enabling companies to increase their customer service and presence within Europe.

 

Read more: Authorised Service Provider (ASP)

Service Contracts

All our service contracts are tailored to meet the exact needs of each individual customer. Whether your requirement is a single instrument or a whole facility, we can can provide solutions with the benefits to improve your business.

 

Contract Options Include:

Full labour,parts and preventative maintenance (PM).
Labour plus PM
PM Only
Time and Materials

 

Comprehensive and personal support coverage resulting in improved productivity and guaranteed uptime including onsite and remote support.

  • One point of contact for all technical support.
  • Priority onsite service within 72 Hours.
  • Priority telephone support within 4 Hours.
  • Unlimited number of demand on site service visits.
  • Equipment specific training and troubleshooting documentation for user intervention.
  • No hidden costs.
  • Parts and Engineer Labour/Travel fully included.
  • Return to depot repairs, same or similar instrumentation installed in place to minimise process downtime at no extra cost.
  • KPI’s and FSR’s supplied to client for reliability study.
  • Multiple instrument discounts.
  • Software updates and notification.

 

Service Contract Options

 

Ensure Complete

Our fully comprehensive maintenance contract.

-Ideal for customers with high throughput and time critical processes.

·        72 Hour on site breakdown response

·        Preventative maintenance visits

·        Engineering Labour

·        Travel time and expenses

·        Parts

·        Applications support

·        Service documentation

·        Performance tracking

 

Ensure Plus

Our most popular contract.

-Ideal for customers requiring a balance between high level service and cost.

 

·        Priority on site breakdown response

·        Preventative maintenance visits

·        Engineering Labour

·        Travel time and expenses

·        Service documentation

·        Performance tracking

 

Ensure 

Our general contract option

-For customers seeking general maintenance only.

 

·        Preventative maintenance visits

·        Service documentation

 

Ensure Core

Our basic contract option

-Ideal for smaller customers seeking uptime reassurance  balanced against ultimate low cost.

 

·        96 Hour on site breakdown response*

·        Engineering Labour

·        Travel time and expenses

·        Service documentation

 

*Guaranteed 96 hour response. Customer charged for 2 hours travel time (£170) plus worked hours (Minimum 2 hours, rounded up to nearest 30 mins) follow on visits charged at full rate.Limited to 1 per annum.

 

Routine Maintenance

Flexible Lab Solutions are committed to executing routine maintenance procedures, essential in extending the life cycle of the instrumentation and reducing failure frequency.

Our In-House technical experts have focused on writing bespoke PM procedures, that deliver value based on usage, criticality and age. We can provide the following solutions -

  • Ad-Hoc Service visits
  • Flexible Contracted PM service agreements
  • Equipment Validation
  • Technical PM Documentation
  • Engineer Training
  • User Maintenance SOP’s

 Routine maintenance is an essential part of all laboratory instrumentation ownership.Emergency repairs can have serious implications for your schedules and budgets and the costs to repair preventable failures can be often exponentially greater than the planned maintenance costs.

Planned intervention through our routine maintenance programs gives you the security of knowing exactly how much you will be spending for the defined maintenance service. To increase cost efficiency you can choose  our “Ensure” maintenance program. Equipment running in peak condition gives you more accurate results and increased confidence in your daily operations.

 

Key Elements

 

Fluidics- Pipette tubing syringes and diluter valves are just some of the key components used by liquid handling systems. Keeping these parts free from contamination, damage and general wear is one of the most effective ways to keep your system running within specification.

 

Calibration  - Accurate and comprehensive records for your system performance, are critical in providing evidence for operational excellence and compliance.

 

Alignment / Teaching - Verifying that your system gives repeatable results and ensuring system optimisation are key when avoiding process failure and unexplained results.

 

Lubrication / Adjustment – Laboratory environments, air hoods and generally busy scientific areas are often detrimental to the overall condition of many instruments. Dust and dry air environments regularly lead to poorly lubricated and contaminated mechanics and optics. Taking the time to remove the covers can extend the overall life and increase system performance dramatically.

Breakdown Support

Flexible Lab Solutions offer ad-hoc breakdown support for a wide range of laboratory automation and instrumentation.

  • Large savings compared to standard OEM day rates
  • Clear pricing structure
  • 90 day repair warranty
  • Engineer training on/off-site Fast Response times
  • Telephone support Genuine OEM parts
  • Customer KPI archive accessible for breakdown tracking

We cover a wide range of instruments from most of the major suppliers.