Authorised Service Provider (ASP)

We currently work on behalf of a variety of companies, from global corporations through to start-up ventures.

Flexible Lab Solutions manage outsourced activities within the dynamic life sciences arena.Our ASP unit supports leading manufacturers and their clients via complete or partial integration in their support process 

Our focus is optimum service delivery to partnership customers, whilst simultaneously providing a fixed cost structure to the parent organisation. All services are carried out in line with service level agreements and our flexible approach brings advantages to a diverse range of companies.

All packages can be tailored to suit the exact needs of each client.

Whether you are looking to outsource your routine maintenance procedures, or create an interim but independent service team within Europe, we can offer the solution.

For more information on how this could benefit your organisation, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

We operate a non disclosure agreement for all ASP clients and can also offer sales and rental service options to partners. We are fully conversant with CE regulations practice within all European laws and guidelines.

 

Managed technical services within the life science industry.

 

With a spectrum spanning ad-hoc supplementary operations through to complete European service cover, we provide premium services to some of the industries biggest names. We pride ourselves on the ability to integrate into even the most complex service organisation, adding a performance and financial advantage.

Based at the Kent Science Park in the south east of England, our facility incorporates a repair workshop, testing laboratories and parts storage. We are also experienced in the transportation and storage of laboratory instrumentation and can offer temporary storage of specialist equipment.Within close proximity of all major London airports and the Eurostar terminal, we can provide services to the whole of the UK and continental Europe.

 

 

 


 

Services

 

 First Line breakdown response and repair

 Call centre and helpline (European time zone)

 Routine maintenance procedures

 First line response and inspection

 Equipment Installation and relocation

 Distributor support

 

 First Line Breakdown response and repairFirst repair

 

Complete technical services tailored to meet the exact requirements of your customers and products.

A Fully integrated solution from initial call to job closure, we will support your customer throughout the complete duration of the issue. We work directly with your customer to provide results with the minimum input from your organisation. Companies using this service can offer a complete European support service, without the financial impacts of employing staff directly. As your organisation grows we can support the transition process to an internal group.

 

Call centre and helpline (European time zone)

Initial Call logging and customer feedback service

 

Customers benefit from the reassurance that support is only a phone call away.We offer both a phone contact and email, which can be tailored to match the existing address of your company. Our engineers will contact your customers within one hour of logging a call and individual service level agreements are available. Our team can log calls via your own service logging system or using our system.

 

Routine Maintenance

Comprehensive service agreement focused on the execution of routine maintenance tasks and follow up work.

Let our service group take care of your routine maintenance work, allowing your current highly trained team to focus on the more complicated issues.

If you routinely delay your PM work due to breakdown work, we can offer attractive solutions to support you organisation. You may have temporary work fluctuations, need to cover for a staff member with an expected long term absence, or need time to assess the future staffing levels of your department. In each case we can provide a totally flexible and unique addition for as long as you require.

Our highly diverse engineers have a extremely broad background in supporting many different laboratory instruments.

We operate a flexible booking system, so you can gauge availability instantly, with the added advantage of no service retention costs.

 

Installation and Relocation

Our technical team can arrange for the safe transit of laboratory instrumentation and peripheral equipment.

Once the instrument has been transported to the new location, our engineers can reassemble the system ready for use or further set up by your organisation.

We are able to move single items and integrated multi vendor laboratory systems.