Service Contracts

All our service contracts are tailored to meet the exact needs of each individual customer. Whether your requirement is a single instrument or a whole facility, we can can provide solutions with the benefits to improve your business.

 

Contract Options Include:

Full labour,parts and preventative maintenance (PM).
Labour plus PM
PM Only
Time and Materials

 

Comprehensive and personal support coverage resulting in improved productivity and guaranteed uptime including onsite and remote support.

  • One point of contact for all technical support.
  • Priority onsite service within 72 Hours.
  • Priority telephone support within 4 Hours.
  • Unlimited number of demand on site service visits.
  • Equipment specific training and troubleshooting documentation for user intervention.
  • No hidden costs.
  • Parts and Engineer Labour/Travel fully included.
  • Return to depot repairs, same or similar instrumentation installed in place to minimise process downtime at no extra cost.
  • KPI’s and FSR’s supplied to client for reliability study.
  • Multiple instrument discounts.
  • Software updates and notification.

 

Service Contract Options

 

Ensure Complete

Our fully comprehensive maintenance contract.

-Ideal for customers with high throughput and time critical processes.

·        72 Hour on site breakdown response

·        Preventative maintenance visits

·        Engineering Labour

·        Travel time and expenses

·        Parts

·        Applications support

·        Service documentation

·        Performance tracking

 

Ensure Plus

Our most popular contract.

-Ideal for customers requiring a balance between high level service and cost.

 

·        Priority on site breakdown response

·        Preventative maintenance visits

·        Engineering Labour

·        Travel time and expenses

·        Service documentation

·        Performance tracking

 

Ensure 

Our general contract option

-For customers seeking general maintenance only.

 

·        Preventative maintenance visits

·        Service documentation

 

Ensure Core

Our basic contract option

-Ideal for smaller customers seeking uptime reassurance  balanced against ultimate low cost.

 

·        96 Hour on site breakdown response*

·        Engineering Labour

·        Travel time and expenses

·        Service documentation

 

*Guaranteed 96 hour response. Customer charged for 2 hours travel time (£170) plus worked hours (Minimum 2 hours, rounded up to nearest 30 mins) follow on visits charged at full rate.Limited to 1 per annum.